Lighting Shops in Tunbridge Wells > Illumination

Illumination

View phone number 37-41 Camden Road,
TUNBRIDGE WELLS,
TN1 2PS
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Touch Rating

Based on 15 users
and 1 reviews

Late delivery and couldn't care less

The shop looks inviting and I was pleased to locate a light to my liking. The order was made so that it could be collected from the shop on the following weekend. When my wife went to collect the light she was treated patronisingly by the (presumed)owner of the business. No call had been made to me to say the light had not arrived from the suppliers. One week after this (two weeks after the initial order) I again went to collect the light but was told it still had not arrived, even though we had been promised a phone call. When I asked why they hadn't called I was told that they had run out of time. I asked for a refund. This was given but not without me wrongly being accussed of rudeness. Generally the shop has a poor attitude to customer service and the (again assumed) owner is arrogant and patronising.

10
Steven S.

Review Date: 07/11/2011 Report review