Claygate

Distribution Service Providers in Tonbridge

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Pattenden Lane
Marden
Tonbridge
Kent
TN12 9QJ

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Poor quality products

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Terrible experience with Claygate products when bought via a wholesaler in France. Project delayed so all items were dry stored at the wholesalers until installation. Many of the items not good quality - warped shower tray, crease on cabinet door which could only have occured at manufacturing stage, cabinet handles and taps became flakey/tarnished within a year, basin became scratched and marked after less than a year (apparently impossible with a ceramic basin!) and incredibly, a bathroom mirror came out of it's box with rust marks/spots all around! Months and months of email discussions with a director, continually having to chase, excuse after excuse (eg can't send a replacement because the manufacturer is no longer in business - umm, wonder why that is?!), I was told several times a part refund had been cleared but each time nothing and I had to chase again! Eventually after more than 6 months I received a part refund, but not enough for all the hassle and the fact that I will have to replace inferior products. While my wholesaler tried his best to resolve my issues (he agreed there were a number of quality issues), Claygate steadfastly refused to do any more. I would advise any wholsalers not to buy anything from them, I would have been far better off purchasing from any normal DIY outlet, I would have got better quality and paid far less. Very expensive lesson learned!

David Depledge - 14/10/2019 | report this review

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